Refund Policy

This policy covers refunds for the digital products (software, scripts, plugins, themes and documentation) you buy from KodStore (https://kodstore.com) and applies to every order. This English text is provided for convenience; in case of any inconsistency the Turkish version prevails.

1. No-questions-asked refund within 14 days

You may request a refund without giving a reason within 14 days of the purchase date; the full amount you paid, taxes included, is refunded. Although there is no statutory right of withdrawal for instantly delivered digital products under Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts, we grant you this refund right by contract.

2. How to request a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and issues refunds. Request your refund at paddle.net ("Request refund") or through the link in the receipt e-mail Paddle sent you. Paddle refunds the card or account you paid with.

If you write to info@kodstore.com with your order number, we will help you with your request to Paddle.

3. What a refund means for your licence

A refund ends the product licence: the product is removed from "Downloads" and your right to updates and support ends. You must delete every copy of the product, including installations, and stop using it. Using, copying or distributing the product after a refund is unlicensed use, and we reserve our rights under Turkish Copyright Law No. 5846. If the product has a technical protection such as a licence key, it is deactivated with the refund.

4. Abuse

The refund right lets you try a product and change your mind if it does not meet your expectations. Refunds are not issued where there is evidence of fraud, refund abuse or other manipulative behaviour, for example:

• repeatedly buying and refunding the same or similar products, or buying again a product that was already refunded and asking for another refund;
• copying, sharing or reselling the product or its source code, or requesting a refund after delivering the product to a third party (such as your client);
• using several accounts to get around these rules, or paying with a payment method that belongs to someone else.

In case of abuse we may suspend or close your account; if we find that you keep using the product after a refund, we may take legal action.

5. Defective products

If a product does not match the features stated on its product page, you may exercise your remedies under Article 11 of Turkish Consumer Protection Law No. 6502 (withdrawal from the contract, price reduction, free repair or replacement), without being limited to the 14-day period. Please write to info@kodstore.com first; if we cannot fix the problem, we refund the price.

6. Chargebacks

If you have a problem with a payment, please contact us or Paddle before disputing it with your bank; most problems are solved without a chargeback. While a chargeback is open, the licence and download access for the order may be suspended. If the chargeback is decided in your favour, the order counts as refunded and the licence ends; if not, your access is restored.

7. Your statutory rights

This policy does not limit your statutory rights as a consumer. Your rights under Paddle's Refund Policy and Buyer Terms also remain unaffected.